Alexander Tange for ICM Hub Inc.

For airlines, who are experiencing many inbound customer requests, we are building a conversational AI platform which interacts with customers instantly with many complex topics such as rebooking, baggage allowance & travel regulation. It's now also available in-flight via our locally hosted version to help with cabin services, entertainment & flight info.

Happy July everyone!

This month we are back in New York after a busy month in Germany with our first ever exhibition at the Aircraft Interior Conference (AIX) in Hamburg.

Last month we exhibited our new in-flight digital assistant, which can be locally hosted on aircrafts, at the world's largest Aircraft Interior Conference (AIX) in Hamburg, Germany. We were able to showcase our solution to many airlines and brought home 14 qualified leads who are ready to discuss how they can enable digital customer interaction in-flight.

While we are already integrated with our Partner Thales Avionics, at AIX we've also identified new IFE providers who we can integrate our solution with incl. Panasonic Avionics & Safran and were introduced to the right people in their product departments.

Our product now supports in-flight topics (without connectivity) on aircrafts. It is made possible by our locally hosted AI algorithms, which gives us access to a range of new in-flight use cases such as ordering beverages & meals, duty-free shopping, connecting infos while in-air or launching movies. Check out our brochure for more infos.

For our pre-/post-flight admin portal we've also added an answer store feature, which allows airline teams to self-administer responses to their digital agent and also tag various languages.

We've launched our new partnership with Storyly. With Storyly's mobile SDK we complement our customer interaction offering with their powerful customer engagement tool. It's already been launched with United Airlines and Turkish Airlines. It's a win not only for airlines but also for Storyly and ICM Hub alike.

Our cloud-based solution (pre-/post flight) ICM Hub has been a game changer for airlines to master the short-labor situations at airports causing many flight irregularities within the last weeks. We are automating the following key topics with our bot platform: 

• Flight Irreg 
• Rebooking 
• Refunds
• B2b agent waiver requests
• Lost / Damage baggage
• Travel regulations 
• And many more…..

We are currently approaching airlines to see if we can help during those challenging months.

We are continuing to run lean and are purely operating on existing revenues. We did apply at this year's New York State based 43North accelerator to give ICM Hub a shot at $1M funding. Fingers crossed.

Otherwise, we'll decide in Q4 this year whether we'll go back to fundraising.

• 🚀 14 open qualified airlines leads
• 🙎‍♀️ Our Lufthansa agent Maya is now live in 25 markets
• 🤑 Q2 revenues: +185% vs Q1)

Sandra's relentless effort to configure complex dialogue flows stood our during the recent week's to relieve our airline customer from the current struggles. Also Hassan's committed execution on our in-flight architecture helped to get in ready in time for AIX. Thank you to both!

If you are connected to individuals within the airline industry, we would love an introduction. Specifically we are seeking to meet with Customer Experience and Leaders in In-flight Entertainment (IFE). For quick briefings: I am available for 30-minutes slots using my calendar link.

I believe passionately that innovating how airlines interact with customers and running a high growth business are not mutually exclusive, and we are proving that with ICM Hub Inc.

Thank you for your support!

Alexander Tange
Co-founder & CEO
ICM Hub Inc.